Shipping & Delivery

Shipping & Delivery

We are committed to delivering your order as quickly and accurately as possible. Below you will find all the details regarding our shipping and delivery policies.

Processing Time

All orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Delivery Time

The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be subject to delays during peak seasons (such as holidays) or due to customs clearance procedures.

Shipping Method and Origin

To offer you the latest collections, all orders are shipped directly from our primary supplier in China. Please be aware that, depending on your location, your order may be subject to import duties or customs fees. These charges are the responsibility of the customer.

Shipping Costs

Shipping rates are calculated and displayed at checkout. These costs are based on package weight, destination, and the selected shipping method.

Shipping Responsibility & Liability

• Delivered Status: If the tracking information confirms that the package has been delivered to the address provided, the responsibility for the package lies with the customer.

• Address Accuracy: Please verify your shipping address carefully before completing your purchase. Any errors must be reported to us within 24 hours of placing the order. We cannot be held liable for orders shipped to an incorrect address provided by the customer.

Contact Us

For any questions regarding your shipment, please contact our support team at info@ellisonnewyork.com